CUSTOMER CONCIERGE

Let us elevate your laundry ritual.

Have questions about our PerfumeBond™ Formula, shipping timelines, or managing your subscription? Our dedicated concierge team is at your service.

RESPONSE EXPECTATIONS

We read and respond to every message within 24 business hours. Our team is available Monday through Friday, 9:00 AM – 6:00 PM EST.

DIRECT INQUIRIES

General Support: concierge@esenne.co
Wholesale & Stockists: partners@esenne.co

Esenne Laundry Pods Ritual

Send an Inquiry

Fill out the details below, and we will route your request directly to the appropriate specialist.

SELF-SERVICE CENTER

Looking for quick adjustments?

SUBSCRIPTIONS

Manage Subscriptions

Easily skip shipments, swap scents, adjust delivery frequency, or update payment methods directly.

DELIVERIES

Track Your Orders

View real-time status of your active shipments and review your complete ESENNE purchase history.

ASSURANCE

Shipping & Returns

Our 60-day money-back guarantee is simple. Request returns or check country eligibility here.

QUESTIONS & ANSWERS

We offer hassle-free returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns page for more details and to initiate a return.

We deliver worldwide to over 35 countries, including the United States, Canada, the United Kingdom, Australia, and European Union member states. Express international shipping options are available at checkout.

All applicable duties and taxes are calculated and displayed at checkout for international destinations, ensuring there are no surprise fees upon delivery to your doorstep.

Select 'In-Store Pickup' at checkout to collect your items from our flagship boutique. You will receive an email notification when your order is prepared and ready for collection.

Yes, our bespoke physical gift cards are beautifully packaged in our signature linen envelope and can be delivered directly to the recipient or to your address.