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Frequently Asked Questions
Everything you need to know about our PerfumeBond™ Formula, laundry rituals, subscription flexibility, and eco-conscious commitments.
We offer hassle-free returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns page for more details and to initiate a return.
We currently deliver across Australia, New Zealand, the United States, the United Kingdom, and select European destinations. Standard and expedited courier services are available at checkout.
All Australian domestic orders include GST. For international destinations, any import duties and local taxes are calculated upfront during checkout so there are no surprise fees upon delivery.
Choose 'Click & Collect' during checkout to pick up your order at participating authorized stockist boutiques. You will receive an email confirmation once your parcel is packed and ready.
Yes, we offer physical embossed gift cards delivered in our signature linen-textured gift box, as well as instant digital e-gift cards sent directly to your recipient's inbox.
Yes, our pods are dermatologically and clinically tested by third-party laboratories. The formula is hypoallergenic, pH balanced, and 100% biodegradable—gentle on silks, wools, and the most sensitive skin.
PerfumeBond™ utilizes patented fragrance microcapsules that bond to fabric fibers during the wash cycle. As you wear your garments and move throughout the day, the microcapsules gently break and release top, heart, and base notes gradually for up to 7 days.
Absolutely. The outer PVA film is engineered to dissolve completely within 30 seconds, even in cold water wash cycles as low as 15°C (59°F), leaving zero residue on your fabrics or washing machine drum.
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We offer hassle-free returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns page for more details and to initiate a return.
We currently ship across Australia, New Zealand, the United States, United Kingdom, and select European destinations. All orders are dispatched from our carbon-neutral fulfillment hubs.
For orders within Australia, GST is included at checkout. For international orders, local customs duties and taxes are calculated and collected directly at checkout so there are no unexpected arrival fees.
Select 'Click & Collect' during checkout at participating boutique partner locations. You will receive an SMS and email notification once your order is packaged and ready for pickup.
Yes, we offer both digital instant gift cards and physical embossed luxury gift cards in our signature gift envelope with bespoke fragrance ribbon.
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